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The Messaging Apps Hotel Guests Just Can’t Live Without

Who remembers life before messaging apps, when it didn’t feel intrusive to simply call someone? The first SMS message was sent in 1992, although it wasn’t until later on in the decade that texting...

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2019 Hospitality Trends & Strategies for Boosting Guest Satisfaction

With the year well underway, how is it shaping up? It’s always a good time to keep 2019 hospitality trends in mind and boost, adjust, or even change your hotel guest experience strategy. Because – even...

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Preparing Hotels (and Travelers) for Automated Messaging

This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees,...

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Best Practices For Managing Teams During a Crisis

While many teams have unfortunately been laid off or furloughed, another huge swathe of the population are suddenly fully #WFH. How to manage teams during crises is a topic which we covered in one of...

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10 Things Hotel Guests Can Do With Their Phones

Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile a list of...

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AI for Hotels: Empowering the Guest Experience

Today, Artificial Intelligence is built into many of the applications we use in our everyday lives. AI for hotels will enable increased efficiency staff and a better guest experience before during and...

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What We Learnt About Hospitality in 2020

2020 was a year of unprecedented events for the hospitality sector: major lockdowns worldwide, travel restrictions, flight cancelations and hotel closures. While there was some re-opening in the summer...

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Recovery 2021: Who Will Travel and What Will They Expect?

As travel restrictions ease and recovery begins, hoteliers are under tremendous pressure to generate revenue and make up for lost time. While it’s difficult to make long-term predictions, the travel...

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Tech Implementation: Five Tips on How to Get Your Staff on Board

Tech adoption has known a big push since the pandemic, and many hotel businesses have looked at different forms of digitizing parts of their operations. However, deciding on what software or technology...

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10 Things We Learned About the Future of Hospitality in 2021

With another challenging year behind us, we have all learned a lot about what it means to navigate a business through uncertain waters. Here below, we sum up 10 things 2021 taught us about the future...

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The 10 Best Predictions for Hotel Travel Trends in 2022

As we’re gearing up for another unprecedented year, we are relying on our pandemic experience of the last two years to predict hotel travel trends. In our most recent trends webinar, we went through...

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Review Volume is Increasing – But What Does That Mean for Europe?

We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer at the region of Europe, what do these reviews...

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